Chicago Black Car Service FAQs

At Echo Limousine, excellent customer service is important to us. For your convenience, we have compiled a list of questions and answers that we believe will provide clarity to your reservation process.

Learn more about traveling with Chicago’s top-rated limo company today.

Frequently Asked Questions

General

Where are you located?

Our dispatch center is located 10 minutes from O’Hare Airport in Des Plaines, IL.

Are your drivers dressed professionally?

Yes, all of our drivers are professionally dressed in a dark suit, tie, and formal shoes.

I don’t have a U.S. phone number. How do I reach you?

If you do not have a U.S. phone number, you can call us toll-free at (877) 732-4564.

How late are you open?

We are open 24/7. You can call anytime to speak with one of our live dispatchers.

Pricing

Can I pay by check?

Yes, you can pay for your private car service by check. However, we will still need a credit card on file at the time of booking.

Can I pay with cash?

Yes, you can pay for your black car service in cash. However, we will still need a credit card on file at the time of booking.

Is the price all-inclusive? Am I allowed to add a tip at the end of my private car service?

When booking online, the gratuity is automatically included. Our prices include a 20% gratuity. However, you do have the option to add to the gratuity upon completion of the trip, instead of prepaying a designated amount.

What does all-inclusive mean?

An all-inclusive price includes all services, taxes, fees, and gratuities.

When will my credit card be charged?

An authorization will be placed on your credit card twelve hours before the pickup time. We will charge your credit card upon completion of the trip.

Is a deposit required when booking?

No, a deposit is not required at the time of booking. An authorization will be placed on your credit card 12 hours before the pickup time, and the credit card will be charged upon completion of the trip. The only exception is for special events such as weddings and long charters.

Are there any discounts available?

Promotional discounts are available at the time of the booking. Please visit our Yelp page to view these special promotions.

I received a “rate not found” message. What does it mean?

Our system has pre-set rates for most locations to and from O’Hare Airport, Midway Airport, and Chicago. If your rate is not found, please contact us via email or phone at (773) 774-1074, and we’ll be happy to offer you a customized rate.

Booking

Can I book my reservation online?

Yes, you may visit our website to book a sedan or SUV. To secure larger vehicles, text or call us at (773) 774-1074.

Can I book a trip via text message?

Yes, you can book our black car services via text message at any time. Just send a message to (773) 774-1074.

Can I book a trip using your mobile application?

Yes, sedan and SUV trips may be booked by installing and using our Echo Limousine Customer mobile app. Apple users can find it by clicking here.

Will I receive an email confirmation?

Yes, for every reservation booked, you’ll receive a separate confirmation email. A reminder will also be emailed to you 24 hours before your pickup time.

Why can’t stretch SUVs be booked online?

Due to the high demand, on weekends in particular, all large vehicles must be booked over the phone. This allows us to check availability at the time of booking. Smaller vehicles, like those with our town car service, can be reserved online.

How far in advance do I need to book my reservation?

You typically need to book your reservation 4 hours in advance for a car service in Chicago. The farther out you are, the more time you will need. For large vehicles and special events, you can book anywhere from 24 hours to up to a month in advance.

How do I set up a corporate account?

Interested in booking a reliable, recurring executive black car service? Please call our office and speak to our corporate accounts manager to set up a corporate car service account.

What is your cancellation policy?

You can find our full cancellation policy here on our terms and conditions page.

Vehicles

What types of vehicles do you have in your fleet?

We have a full fleet of livery vehicles to accommodate all of your needs, ranging from 3-passenger sedans to 56-passenger motor coaches.

Can I request a specific vehicle (make/model/year)?

We cannot guarantee a specific vehicle type. However, you can make requests, and we will do our best to accommodate you in our car services.

How many people can you fit in your vehicles?

Our sedans can fit 3 passengers. SUVs can fit 7 passengers. Stretch limousines can accommodate 8 passengers. Stretch SUVs and Sprinter vans can accommodate 14 passengers. Please find the complete list on our service rates page.

Can four people fit in a sedan?

No, our sedans have a maximum capacity of 3 passengers. The SUV is better suited for 4 to 7 passengers.

How many bags does each vehicle type hold?

Sedans can hold 4 medium bags or 2 large bags. SUVs can hold 6 bags. Stretch vehicles can hold 8 medium bags or 4 large bags. There are some exceptions with specialty vehicles.

Is there any identifying signage or logos on your vehicles?

No, there are no decals or logos on our vehicles. Once your driver is on location, you will receive a text message with the type of car along with the license plate number.

Do you allow animals in your vehicles?

Yes, we do allow pets in the vehicles when they are properly secured in carriers or cages. Service dogs are not required to be placed in cages or carriers.

Is alcohol allowed in vehicles?

Alcohol is prohibited in our sedans, SUVs, and limousine buses. You are allowed to have alcohol in all stretch limousines and stretch SUVs.

Do all of your car seats have a 5-point harness system?

Yes, all of our child car seats have a 5-point harness.

Am I required to use a car seat when traveling with children?

In most cases, when riding in a commercial vehicle, such as a licensed taxi, limousine, or for-hire vehicle, young children are not required to be restrained in a car seat. If there is a requirement and you are transporting a child that is not your own, you are exempt from any resulting fines and penalties if the child’s parents or legal guardians did not provide an appropriate child-restraint system.

Trips

Do you travel on the interstate?

Yes, we can go anywhere in the continental U.S., but our primary service area is Illinois, Indiana, Wisconsin, and Michigan.

How do I know when my driver arrives?

Once the driver is on location, you will receive a text message with the vehicle type, license plate number, and the driver’s name and phone number.

Do you offer a tour guide?

No, we do not have tour guides. However, we are open to helping you locate one.

Are we allowed to make stops during hourly service?

Yes, hourly service includes unlimited stops and unlimited wait time.

For point-to-point service, do you charge for extra stops?

Yes, for each additional stop, there is an extra charge starting at $10 per stop. The final price for your Chicago limo service depends on how far we will have to deviate from the original route.

Do you provide limousine service for the Chicago suburbs?

Yes, we provide service to all of Chicagoland and the surrounding suburbs.

Airport Travel

What time should I arrive at the airport to catch my flight?

The recommended arrival time for domestic flights is 2 hours before your flight and 3 hours for international flights. If you don’t plan on checking bags for your domestic flight, you may arrive an hour before your departure.

Do I need to contact you once my plane lands at the airport?

Once you land, you will receive an automated text message with your driver’s information. Please call or text your driver directly once you reach the baggage claim area. In the unlikely event that you do not receive a text, please call our office at (773) 774-1074.

What is the average travel time between O’Hare, Midway, Milwaukee, and Downtown Chicago?

Downtown Chicago to O’Hare International Airport is 45 minutes. Downtown Chicago to Midway International Airport is 35 minutes away. O’Hare Airport to Milwaukee is 1 hour and 20 minutes. Please keep in mind that weather, accidents, holidays, and other events may lengthen travel times.

Will you track my flight?

Yes, we monitor all incoming flights for your airport car service. Your vehicle will arrive at the airport based on the scheduled arrival time.

I just landed. How quickly can you get a car for me?

It typically takes 15 minutes to an hour for trips within 30 miles of Downtown Chicago, O’Hare, and Midway Airport.

What is the grace period for luggage pickup at the airport?

Once your plane has arrived at the gate, you’ll have 1 hour of free time to contact the office or your driver. For international flights, you’ll have a 2-hour grace period. After the grace period has ended, extra charges will be assessed.

Am I going to be charged if my plane is canceled or diverted?

No, you will not be charged for canceled or diverted flights.

Book Your Chicago Black Car Service

Unlock the door to unparalleled luxury with Echo Limousine. Our top-tier fleet and exceptional service are at your fingertips, ready to elevate any occasion. Book now and let us redefine your travel experience.

Give us a call today at (773) 774-1074 to reserve your limo service. You can also feel free to book through our website, as well as our apps.